Refund & Cancellation Policy
Last updated: August 23, 2026
Digital service — no physical returns
Sprawl ("we," "us," or "our") is a digital, software-as-a-service product delivered over the internet. There are no physical goods to ship or return. This policy explains how refunds work for the balance you add to your Sprawl account. It supplements our Terms of Service.
There is nothing to cancel
Sprawl is prepaid. There is no subscription, no monthly fee and no renewal — you add balance when you want to, and each run draws its own price from it. Stopping simply means not adding more; a month you do not use Sprawl costs ${0}.00. Every account starts with $3 of usage and no card, so you can confirm Sprawl fits your workflow before you pay us anything.
Unspent balance
If you have added balance and not used it, you can ask for it back within 30 days of that payment and we will refund the unspent amount. Email support@sprawl.to from the address on the account. Balance you have already spent on runs is not refundable — that work was done — and balance is not transferable between accounts. Your balance does not expire, so there is no deadline by which you have to use it.
Billing errors and unauthorized charges
We want every charge to be correct. If you believe you were charged in error — for example a duplicate charge, a charge for a top-up you did not make, or a run priced wrongly — contact us within 30 days at support@sprawl.to. We review every request in good faith and will correct genuine billing errors, which may include a refund of the affected amount at our discretion.
Where to look
Sign in and open sprawl.to/billing to see your balance, every payment you have made, and what each run cost. Payments are processed by Stripe.
Contact us
Questions about billing, cancellations, or this policy? Email support@sprawl.to and we will get back to you.